FAQ

Questions and answers

The things people ask most often. If yours is not here, just ask.

Common questions

From the survey: volume, access and distance. It is fixed in writing and does not grow on the day.

No. The crew that quotes is the company that moves you, and that distinction is most of the horror stories avoided.

Full transit cover is included, the certificate is in your pack, and claims are handled by us, not an app.

Yes, the day before, with labeled boxes by room. Fragile-only packing is the popular middle option.

Two to four weeks normally, more for month-end Fridays, which the whole world wants.

Send us a message

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What happens next

  • We read every message ourselves
  • You get a reply within one working day
  • If we are not the right fit, we will say so